To purchase more mParticle Credits, please reach out to your Customer Success Manager. Customers have two options:
- SIGN ADDENDUM TO EXISTING CONTRACT: To purchase more mParticle Credits with the same rate card in place until the end of their existing contract (same contract period).
2. RENEW CONTRACT EARLY: Purchase more mParticle Credits in an early renewal which would replace/supersede the old contract with a new rate card and extended contract period.
For early renewals, please keep the following in mind:
- Typically, the revised contract term for early renewals would be 1 year + whatever time is remaining on their former contract
- All unused mParticle Credits from previous contract would rollover into new contract (and expiration date would be updated to new contract date)
- Following the early renewal, all mParticle Credits (new and rolled over), would expire at the new contract end date
NOTE: mParticle will not retroactively discount mParticle Credits that have already been used