Set-up issues with logging into partner credentials:
To integrate some partner platforms, you must log into the partner through the mParticle UI by leveraging your partner credentials. This will allow our systems to sync, you to select the correct account, or you to perform other necessary steps for setup.
This process, although done in the mParticle UI, is handled through the downstream integration. Any issues with display or set-up with the partner credentials are best handled by contacting their support to verify that the credentials were the proper permission level.
Example Pitfalls to be Avoided:
- Google Ads, Audience - The account must have proper whitelisting in Google for mParticle to retrieve permission after sign-in.
- Snapchat, Audience - The account must have the proper level of permission for the account credentials to be visible after login in mParticle.
- Twitter, Audience - The account must have an Administrative level of access for the ads account to appear (as opposed to Ad Manager level)