mParticle Support Form

Tell us what is happening and our support team will route the request.

Click here for classic support portal

1. Account context

Enter the customer context manually. Name, email address, pod, organization, account, and workspace are required.

Manual entry
Separate multiple addresses with commas.

2. Where is the issue?

Adaptive path
Other / I am not sure may increase time to resolve. Support can still help, but choosing an unsure path usually means we need to ask more follow-up questions before we can solve it. Filling in the closest IDs, timestamps, and screenshots now helps reduce back-and-forth.

4. Additional context

Optional notes that did not fit the targeted questions.

Please don't attach PII

Optional
Zendesk limit: 50 MB per file. Combined attachments must be 50 MB or less.

5. Severity

Required impact level using Support severity definitions.

Required
Ready to send? Missing details are allowed, but the form will show what support is likely to ask next.

A few details may speed this up

    Ticket preview

    Review the request before it is submitted to support.

    Ticket submitted

    Our TSE team has received your request and will review it shortly.

    Are you sure this is SEV1?

    SEV1 is for critical outage situations where mParticle data collection services and data reporting services are completely down, there is critical business impact, and no workaround is available.

    If the service is degraded, delayed, partially working, or this is a question, choose SEV2-SEV4 so Support has the right urgency and context.