This email address, support@mparticle.com, is no longer monitored as we have moved our Support ticket creation experience to our Support Portal.
To receive help on a support issue, please click this link to go to our Support Portal and create a new ticket. Our product-specific Support Forms include issue-specific dropdown menus to help us better understand and address your needs. Once you have created your ticket, it will be routed to our Technical Services team for triage.
Please see this article for helpful tips on filing and monitoring a ticket. Within the ticket form we will collect information related to your account and information specific to the type of issue you’re experiencing to allow us to most effectively triage your issue.
For users who do not have an mParticle login, please see the following KBs regarding Creating an Account in our Support Portal and Logging In.
For issues that may not require Support, please visit our docs site to learn more about mParticle by Rokt.
Looking forward to assisting you!
Your friends at mParticle by Rokt Support