If customers are running low on mParticle Credits, they can speak with their Customer Success Manager to purchase more to refill their balance.
However, if your mParticle Credit balance reaches 0 and you continue to consume mParticle platform services, you will be charged a 30% service fee for usage billed monthly for the remainder of their contract. New credit commitments are negotiated at the time of contract renewal.
In the event that the you choose to not buy more credits, they would continue to pay their negotiated rate plus a 30% service fee for usage billed monthly for the remainder of their contract.