What Does No Route Available Mean?

In the Systems Alerts screen, you may see an error called "No Route Available." When you see this error, it is because the integration does not support the source of the event batch. This indicates that an event batch originated from a native client (iOS or Android) with the mParticle source integration's SDK (e.g., Airship or Braze).

To resolve this issue, you will want to verify that you have:

1. Include the required integration SDK in your app.
2. The SDK is initialized.

Either of the above scenarios will stop the native batches from forwarding client-side, and when they arrive in mParticle, they will trigger a failure logged in System Alerts.

For more information, please see our docs.