A brief summary of your issue.

Please enter the details of your issue or question and our support staff will be right with you.

The Issue's Severity, please review the guidelines alongside each SEV value in the dropdown.

The Organization name of your instance.

The Organization's Account name, e.g., My Demo QA, My Demo, etc. This is not your email address.

The Organization's Workspace name.

The location of your mParticle customer tenant (aka “Organization”), e.g., us1=app.mparticle.com, eu1=app.eu1.mparticle.com, au1=app.au1.mparticle.com

Category the issue falls in

The type of audience

The type of audience issue.

Audience Name of the Audience affected

The ID of the Audience

Is Unlimited Lookback Enabled?

The type of data the integration is forwarding.

The name and ID of the Rule.

Is a rule mParticle hosted?

Platform

Inbound Channel

Issue Type

The type off Issue you're experiencing with the UI

Browser

Devconsole Attached

The CSV Feed's Name

Does the CSV Input include a Custom Manifest?

The software client used to upload the CSV file, e.g., Filezilla or WinSCP.

Calculated Attribute Name/ID

Direction of warehouse connection

The type of warehouse integration

The type of issue

Add file or drop files here

    mParticle Support Form

    Tell us what is happening and our support team will route the request.

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    1. Account context

    Enter the customer context manually. Email address, pod, organization, account, and workspace are required.

    Manual entry

    2. Where is the issue?

    Adaptive path
    Other / I am not sure may increase time to resolve. Support can still help, but choosing an unsure path usually means we need to ask more follow-up questions before we can solve it. Filling in the closest IDs, timestamps, and screenshots now helps reduce back-and-forth.

    4. Additional context

    Optional notes that did not fit the targeted questions.

    Please don't attach PII

    Optional
    Zendesk attachment control will appear here on the support site.
    Zendesk limit: 50 MB per file. Combined attachments must be 50 MB or less.

    5. Severity

    Required impact level using Support severity definitions.

    Required
    Ready to send? Missing details are allowed, but the form will show what support is likely to ask next.

    A few details may speed this up

      Ticket submitted

      Our TSE team has received your request and will review it shortly.

      Are you sure this is SEV1?

      SEV1 is for critical outage situations where mParticle data collection services and data reporting services are completely down, there is critical business impact, and no workaround is available.

      If the service is degraded, delayed, partially working, or this is a question, choose SEV2-SEV4 so Support has the right urgency and context.